Effective Date: April 23, 2025
At Pearl Lemon Web, your privacy matters. This policy explains what we collect, why we collect it, how we use it, and what you can do if you want to update, delete, or stop us from using your data. If you don’t agree with any part of this policy, do not use our site or services.
1. Contact Information
If you have any questions about how we handle your data, here’s how to reach us:
Pearl Lemon Web Canada
297 Dalhousie St #293, Ottawa, ON K1N 7E5
📧 info@pearllemongroup.com
📞 +1 343-700-5058
🌐 www.pearllemonweb.ca
2. Types of Information We Collect
When you interact with us, we may collect the following:
- Name
- Email address
- Phone number
- Mailing address
- Company name
- Website URL
- Birthdate (if submitted for marketing purposes)
- Marital status (only if voluntarily disclosed)
- Payment details (through secure third-party providers)
- Credit information (for invoice-based or recurring service agreements)
- IP address and browser info
- Device and location data
- Pages visited, time spent, and actions taken on our website
We don’t knowingly collect personal information from children under 13. If we learn we’ve collected data from a minor, we will delete it immediately.
3. How We Collect Personal Data
We collect data through:
- Website forms (quote requests, newsletter sign-ups, etc.)
- Cookies and tracking tools
- Email, phone, or direct client communication
- Analytics platforms like Google Analytics
- Payment processors and invoicing tools
- Scheduling software (e.g., Calendly)
You are not required to submit any personal information to browse this site, but certain features (like requesting a quote) require it.
4. Cookies and Tracking Technologies
We use cookies to:
- Track how visitors use the site
- Save your preferences
- Improve site speed and performance
- Retarget users with ads (via platforms like Google and Facebook)
You can disable cookies in your browser settings. Blocking cookies may impact how parts of our site function.
5. How We Use Your Data
We use the information you provide to:
- Respond to inquiries and provide quotes
- Deliver and support our web services
- Send invoices and process payments
- Improve website performance and usability
- Send occasional marketing emails (you can opt out any time)
- Prevent fraud and ensure platform security
Comply with legal and tax obligations
6. Sharing Data With Third Parties
We do not sell or rent your information to any third party.
We may share your data with trusted vendors, only when necessary to deliver our services:
- Hosting and email providers
- Payment processors (e.g., Stripe, PayPal
- Project management tools
- Analytics and advertising platforms
- Legal and accounting professionals (for compliance only)
Each third party is expected to maintain strict confidentiality and follow applicable data laws.
7. Legal Grounds for Data Collection
We collect and process personal data on the following legal bases:
- Consent — You gave us permission (e.g., by filling out a form)
- Contract — We need it to fulfill an agreement with you
- Legal obligation — Required by tax or legal frameworks
- Legitimate interest — To run our business and improve services
You can withdraw consent at any time.
8. International Data Transfers
Our servers and partners may be based in other countries. If your data is transferred internationally, we ensure it’s handled securely and in line with Canadian and international privacy standards.
9. Data Security
We take security seriously. Your data is stored in secure, encrypted systems. Access is restricted to authorized personnel only. We use:
- SSL encryption
- 2FA on key systems
- Regular data backups
- Firewall and anti-malware protections
No system is 100% foolproof, but we do everything reasonable to protect your data.
10. Data Storage
We only keep your data as long as needed:
- Client and project data: kept for 7 years for legal and tax purposes
- Analytics data: anonymized and stored for 26 months
- Emails and form submissions: kept as long as needed for active communication
- Payment and billing data: stored per financial regulations
You can request deletion of your data (see section below).
11. Your Rights (Data Subjects)
You have the right to:
- Request access to the data we hold about you
- Correct or update your personal info
- Ask us to delete your data
- Withdraw consent for marketing
- File a complaint with a data protection authority
To make any request, email info@pearllemongroup.com with the subject line: “Privacy Request”.
12. How to Opt Out
You can opt out of:
- Marketing emails by clicking the unsubscribe link at the bottom of any message
- Cookies by adjusting your browser settings
- Tracking tools using browser extensions or ad-blockers
13. Children’s Privacy
This site is not intended for users under 13. We do not knowingly collect personal information from minors. If you’re a parent and believe your child submitted data, contact us immediately.
14. Changes to This Privacy Policy
We can update this policy at any time. The latest version will always be posted here with the current effective date. You’re responsible for checking back from time to time.
15. Questions?
Still have questions? Want to update or delete your data?
Reach out here:
📧 info@pearllemongroup.com
📞 +1 343-700-5058
